Terms & Conditions

These Terms and Conditions govern your use of heirloomprints.com.au and of any Heirloom Prints storefront, and your purchase of products through them. Please read them carefully. By placing an order, you agree to be bound by these terms.

Heirloom Prints is operated by The Munna Co Pty Ltd (ABN 14 660 483 581), registered in Australia. References to "we", "us", or "Heirloom Prints" mean this entity.

1. About Our Business Model

1.1 Heirloom Prints as Retailer

Heirloom Prints is the retailer of everything we sell, whether you order directly on heirloomprints.com.au or through one of our authorised photographer storefronts. When you order a print through a photographer's website, you are purchasing from Heirloom Prints, not from the photographer whose website you are visiting.

1.2 Photographer Network: Commission Disclosure

Heirloom Prints operates a network of authorised professional photographers who present and sell our products through personalised storefronts embedded on their websites. These photographers are authorised resellers who earn a commission on each sale they facilitate.

Transparency notice: where your order is attributed to a photographer, that photographer earns a commission on your sale. This is disclosed in accordance with Australian Consumer Law. The commission is factored into our pricing and does not result in any additional cost to you. Orders placed directly on heirloomprints.com.au without a photographer attribution are priced identically.

1.3 Fixed Pricing

All prices are set by Heirloom Prints and are consistent across heirloomprints.com.au and every photographer in our network. Individual photographers are not permitted to offer discounts, promotions, or any pricing that differs from our published rates. If you are offered a price that differs from what appears on heirloomprints.com.au, please contact us immediately at info@heirloomprints.com.au.

2. Placing an Order

2.1 Order Process

Orders are placed directly on heirloomprints.com.au, or through the Heirloom Prints storefront embedded on an authorised photographer's website. The order process involves:

• Selecting your preferred print size and frame
• Uploading your photograph
• Reviewing your order summary and confirming specifications
• Completing payment via Stripe, our payment processor
• Receiving an order confirmation email

2.2 Order Confirmation

Your order is confirmed when you receive an order confirmation email from Heirloom Prints. This email constitutes acceptance of your order and forms a binding contract between you and Heirloom Prints, subject to these Terms.

2.3 Accuracy of Your Order

You are responsible for ensuring that your uploaded photograph and all order specifications are correct before submitting your order. As each print is custom-made to your specifications, we are unable to accommodate changes after production has commenced.

2.4 Image Resolution

We will advise you if your uploaded photograph is of insufficient resolution for your selected print size before we proceed. We will always present alternatives and options: we will never simply reject an upload without guidance.

3. Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

Payment is processed securely by Stripe. Heirloom Prints does not store your payment card details. By completing payment, you authorise the charge to your nominated payment method.

Your payment is taken at the time of order placement. In the event that your order cannot be fulfilled for any reason, you will receive a full refund.

4. Fulfilment and Shipping

4.1 Production by Atkins Lab

All Heirloom Prints products are handmade by Atkins Lab (Wm.G.Atkins Pty Ltd), a professional print laboratory based in Kent Town, South Australia, with over 85 years of industry experience. Atkins Lab produces each piece to our specifications using archival-grade materials.

4.2 Production Timeframes

Standard production time is 5–10 business days from the date your order is confirmed and your photograph is received in acceptable quality. Expedited production may be available upon request and may attract a surcharge.

Production timeframes are estimates. Heirloom Prints and Atkins Lab will use their best endeavours to meet advertised timeframes but cannot accept liability for delays outside of their reasonable control.

4.3 Shipping

Orders are dispatched by Atkins Lab from South Australia via our nominated freight partners. Delivery within Australia is included in the price of every piece; no separate shipping charge is added at checkout. Dispatch and delivery timeframes are set out in our Shipping & Delivery Policy.

• All orders are sent with tracked delivery
• Heirloom Prints is not responsible for delays caused by freight providers once an order has been dispatched
• It is the customer's responsibility to ensure an accurate delivery address is provided
• Risk of loss or damage in transit passes to the customer upon dispatch, unless otherwise required by Australian Consumer Law

4.4 International Orders

At this time, Heirloom Prints ships within Australia only. If this changes, these terms will be updated accordingly.

5. The 100-Year Archival Quality Guarantee

5.1 What We Guarantee

Every Heirloom Print is produced using archival-quality materials and is guaranteed for 100 years against:

• Fading, yellowing, or significant colour shift under normal indoor conditions
• Frame warping or structural failure due to material defect
• Matting deterioration due to acid migration (acid-free materials are used throughout)

5.2 Conditions

The guarantee applies under normal indoor conditions and assumes:

• The print is not exposed to direct sunlight for prolonged periods
• The print is displayed in a stable indoor environment (not subject to extreme humidity, heat, or cold)
• The print has not been damaged through accident, mishandling, or modification

5.3 How to Make a Guarantee Claim

To make a claim under the 100-year guarantee, contact us at info@heirloomprints.com.au with your order number and a description and photograph of the concern. We will assess the claim and, where valid, arrange for replacement production at no cost to you.

Our 100-year guarantee exists alongside, and does not limit, your rights under the Australian Consumer Law. See Section 7 for your statutory rights.

6. Intellectual Property and Your Photographs

6.1 Your Ownership

You retain full ownership and copyright of any photographs you upload to an Heirloom Prints storefront. By uploading a photograph, you grant Heirloom Prints a limited, non-exclusive licence to use the photograph solely for the purpose of producing your order.

6.2 Our Intellectual Property

The Heirloom Prints brand, storefront design, content, and all associated intellectual property remain the exclusive property of Heirloom Prints. You may not reproduce, copy, or adapt any element of our storefronts or materials without written permission.

6.3 Copyright Compliance

By uploading a photograph, you confirm that you have the right to reproduce it for this purpose, whether as the photographer, the subject (or their guardian), or through having obtained appropriate permission. Heirloom Prints accepts no liability for copyright infringement arising from material provided by customers.

7. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth), Schedule 2). These guarantees are in addition to any rights you have under our 100-year guarantee.

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details of our returns and refund process, please refer to our standalone Refund and Returns Policy.

8. Limitation of Liability

To the extent permitted by law, Heirloom Prints' liability to you for any loss or damage arising from a product or service failure is limited to:

• The replacement of the product; or
• A refund of the purchase price of the product.

Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

Heirloom Prints is not liable for indirect, incidental, or consequential losses except to the extent required by the ACL.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, and the federal courts of Australia, as applicable.

10. Variations to These Terms

Heirloom Prints may update these Terms from time to time. The current version will be published at heirloomprints.com.au/terms. Your continued use of any Heirloom Prints storefront after any change constitutes acceptance of the updated Terms.

Related documents: Privacy Policy Refund & Returns Policy